Mardhiyyah Hotel and Suites

Disappointing Experience at Mardhiyyah Hotel I recently stayed at Mardhiyyah Hotel Shah Alam, and unfortunately, I was left quite disappointed with my experience. Upon checking in, I found a tin of Coke left on the table in my room. When I called housekeeping, they simply came and took it away without even apologizing or offering to change the room. Having worked in hospitality myself, I know this is not acceptable service. Additionally, our room did not include breakfast, so we paid RM50 per person. However, the breakfast service was subpar. Despite there not being many guests at the time, it took more than half an hour to refill the nasi lemak, and other food items weren’t topped up at all. I felt like I was paying RM50 for very little in return. When I approached a waitress (middle-aged, free hair, wearing glasses) to inquire about the delays, she completely ignored me. After I mentioned that I had paid RM50, she continued to disregard me and instead talked to the other waitstaff, who all stared at me. It was a truly frustrating and unprofessional experience. I believe the general manager of Mardhiyyah Hotel needs to review staff training, especially in customer service, and ensure that food replenishment is timely. This experience was not up to the standard I expected, and I hope the management addresses these issues. Here are some pictures of the Coke in the room and the empty trays during breakfast.

The hotel is spacious and amwnities were great. Good value for familiea etc . Clean and good service . Love the view overlooking the mosque. Very glad that the hotel staff tried their best to give our request. Will stay here again if I come to Shah Alam.

Best place for stay

The genuine perception upon staying at this hotel is that cleanliness could be enhanced further. The bathroom is highly antiquated, and the showerhead is placed within the bathtub. Thus, even if one has no intention of using bathtub, they still have to climb into it. As you can envision, it was extremely filthy. Moreover, there are cracks in the bathtub, which causes me significant concern. If the residents are elderly, children, or pregnant women, they are prone to slip and fall. Even though there are handrails adjacent to it, due to the distance issue, it is impossible to implement effective safety measures. The sink is also prone to excessive water accumulation. Just for a simple act of brushing my teeth, I had to feel embarrassed because of the excessive water and the obstruction of the sink. Also, if possible, please clean the carpet thoroughly. Because the bathroom is leaking and the replacement slippers got soaked, and I could only step on the carpet barefoot. As a result, the soles of my feet itched throughout the night, which is highly exaggerated. Then comes the issue of environmental noise. I am not sure whether it is because most of the road section is related to government departments and there is no traffic flow at night, which attracts numerous drag riders to test the performance of their motorcycles in the middle of the night, which is extremely irritating. The positive aspect is that at least the bed sheets are unused, and there are no peculiar stains or odors. This is the primary reason why I chose this hotel over homestay ones in the first place. I hope the hotel can pay attention to the security issues and carry out proper rectification, which would be a delightful thing.

Spacious room and awesome breakfast